reporting a damaged OR LOST/STOLEN device

​If your student's WCPS-issued devices and/or power adapters is damaged or lost/stolen, please follow the steps below to resolve the issue.
Damaged Devices:
  • Have the student bring the damaged Chromebook, and/or charger if applicable, to the student's teacher or school library media specialist (LMS) to document the incident.
  • ​​A replacement device will be assigned to the student, pending inventory availability. Please note, this new device may not be the same model as the student’s originally assigned device but will allow students to access any necessary WCPS applications. 
  • You will receive an invoice for the Chromebook repair / replacement once the device damage has been assessed and repaired.  Please note: In order to give staff ample time to review the report and/or device and conduct an investigation when necessary, invoices will not be assigned at the time of the report. If you have questions regarding the invoice, please contact your Student's school about any obligations charged to the student for incurred costs due to damage(s). 
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​Lost or Stolen Devices:
  • Parents/Guardians should report the incident to their student’s school administrative staff as soon as possible. Be ready to include details such as date and time of incident, last known location of the device, and a copy of a police report, if applicable.
  • ​​A replacement device will be assigned to the student, pending inventory availability. Please note, this new device may not be the same model as the student’s originally assigned device but will allow students to access any necessary WCPS applications. 
  • You will receive an invoice for the Chromebook replacement.  Please note: In order to give staff ample time to review the report and/or device and conduct an investigation when necessary, invoices will not be assigned at the time of the report. If you have questions regarding the invoice, please contact your Student's school about any obligations charged to the student for incurred costs due to being lost or stolen.  ​

Administrative Actions

​WCPS understands that accidents happen. However, to ensure responsible use of district-issued devices, a tiered approach will be implemented to address both accidental and avoidable device damage.
Accidental Damage
This includes unintentional spills, drops, or malfunctions not caused by negligence.​

First Incident:
  • ​Notice to parents / guardians.
Second or Subsequent Incidents:
  • Notice to parents / guardians.
  • ​If student has frequent damages, parent / guardian contact with administration required.
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Intentional / Avoidable Damage
This includes damage caused by misuse, neglect, or failure to follow WCPS device care guidelines.​
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​First Incident:
  • ​Notice to parents / guardians.
  • ​If device is lost, stolen, or not repairable, parent / guardian contact with administration required.
Second or Subsequent Incidents:
  • Parent / guardian contact with administration required. 
  • ​If device is stolen, parent / guardian must file police report and provide school with a copy.

Student Device Insurance

Protect Your Student's Device: New Optional Insurance Available!
Starting in the ​2024-2025 School Year, WCPS has partnered with a third-party insurance provider, Securranty, to provide optional student device insurance for just $24.95 a year. This insurance helps cover costs associated from accidental damage and loss of your student's device.​ ​WCPS will continue to handle the device repairs / replacements process. While Securranty will cover all the costs as long as the insurance is purchased before any incident occurs. 

Get peace of mind and avoid unexpected repair costs. Purchase Device Insurance here today!

Repair Costs incurred by Parent / Guardian

The following charges may be assessed for WCPS-issued devices and power adapters that are damaged or lost/stolen while in a student’s care. 
Please note: Items listed below are examples of damages and associated costs. This is not an exhaustive list and additional items may be included.
Tier 1
$25
Tier 1 Examples
  • ​Missing keys
  • Trackpad peeled up
  • Broken camera
  • Charger is lost or broken
Tier 2
$50
Tier 2 Examples
  • Moderate chassis damage
  • Non-touchscreen device's screen is damaged
  • Multiple Tier 1 damages
​Tier 3
$75
Tier 3 Examples
  • Major chassis damage
  • Touchscreen device's screen is damaged​
  • Combined Tier 1 and Tier 2 damages
​Tier 4
$150
Tier 4 Examples
  • Device replacement due to:
    • Fluid damage
    • Destruction
    • Loss or Theft
  • Combined Tier 1, Tier 2, and Tier 3 damages
​If your student has had three (3) or more incidents where their devices was deemed lost, stolen, or damaged beyond repair, your student may be charged the full replacement value (up to $400) on the third and each subsequent replacement device.  
​Please note:
  • In order to give staff ample time to review the incident report, the device, and conduct an investigation (when necessary), invoices will not be assigned at the time of the report. 
  • If you have questions regarding the invoice, please contact your Student's school administration about any obligations charged to the student for incurred costs due to being lost or stolen.  ​